Items will be despatched within 2 days of order and will reach you within 5 working days.
Delivery cost is dependant on the weight of your order as follows:
up to 0.1kg - £0.99
0.1kg to 0.5kg - £2.50
0.5kg to 1kg - £3.50
1kg to 2kg - £4.50
abover 2kg - £6.00
RETURNS AND REFUNDS
For most products, you have 28 days to notify us if you want to cancel your order or exchange an item. This applies to cancellable goods – there’s a guide below to help you see what’s cancellable and what isn’t.
To discuss a return contact us directly via our contact page and we will be in touch with you.
How to return or exchange a product
Contact us directly to see if the item is returnable
Package the item up and send it back to us, we recommend you use a signed-for delivery service with proof of postage
We will process the refund directly to your payment card, in no more than 30 days
Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to.
What you can’t send back
Unfortunately, some items are non-cancellable and non-refundable:
Anything that’s specially made, or ordered, with your choice of name, fabric, message or any other customised aspect that makes it unique to you (and therefore not resellable)
Perishable products (like food or flowers) whether they have been opened or not
Personal items sold with a hygiene seal (like cosmetics or jewellery) where the seal is broken
To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.